Service Request(Select a request type and click go)
How to Start, Stop, Install or Move Service
Moving in?
Renters: Please visit our office to complete an application. Bring your photo ID and contact information for your landlord.
New home owners: Please call our office and request that an application be mailed to you, or visit our office and bring a photo ID.
Email bill delivery is available
Request Email Bill Delivery if you prefer not to receive a paper bill. Choose 'Email Bill Delivery' from the Service Request drop down box above, and click 'Go'.
Moving away?
To close out your account, request a Final Bill. Choose 'Final Bill' from the Service Request drop down box above, and click 'Go'.
Installing new gas service
see Builders and Remodelers page.
Relocating your gas meter
Call or visit us to schedule this.
Paying Your bills
River Falls payment location (checks and cash)
Our office is centrally located in River Falls at 415 S. 2nd Street (near Cascade Avenue). We have a mail slot for after-hours payments.
Prescott payment location (checks and cash)
First National Bank of River Falls/Prescott,
1151 N. Canton Street, Prescott.
Electronic Funds Transfer (EFT) from your bank account (checking or savings account)
Use this application form to initiate EFT payment. Your bill payment will be transferred automatically from your checking account each month on the due date. A voided check is required for setup.
By phone or online via PSN payment service (checks, credit or debit cards)
Return to our home page to link to the PSN web page for St. Croix Gas, or find the phone number for PSN. PSN accepts checks, credit and debit cards.
Payment Plans
Payment Plans available
Budget Plan gives you a predictable monthly payment.
Deferred Payment Agreement for overdue bills.
Bill Payment Assistance
Local Assistance Agencies and Income Guidelines
Your gas meter, year-round
For safety reasons your gas meter needs just a little care and attention.
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Please keep your gas meter free of snow and ice in the winter. Snow and ice can prevent your gas meter regulator from “breathing” to correct pressure. It can even cause your gas service to stop. Please use a broom or your hands to brush the snow off the meter. Don’t use a shovel, which will damage the meter.
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Winter is also a time when tiny gas leaks can occur on your gas meter. If you smell gas outside by your gas meter, call St Croix Gas @ 715.425.6177 and we’ll have a technician come to check your gas meter.
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Summer or winter, it’s never a good idea to hang hoses or other heavy items on your meter set. They can cause bent pipes and pipe leaks.
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Once every 15 years (gas meter life), each meter must be replaced and sent to have its accuracy checked. We do this in the wintertime. We always coordinate with the property owner by visiting, leaving a door tag if the owner is not home, and making appointments for the work to be done when an adult will be home. During the gas meter change out, the technician will shut off your gas service, replace the gas meter, and enter your home or business to relight your gas appliances. This procedure takes about 20 minutes.
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Once every 1 to 3 years, we travel all our pipelines with a special sensor to check for underground gas leaks. On your property, we walk right up to the gas meter along your service line to perform this check. We do not need to enter your home or business and normally there is no interruption to you.
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To avoid limited access or damage to your meter, we can relocate it for you. Charges are applicable.
Some of the files on this page are in PDF format. Acrobat Reader can be downloaded for free here.